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Frequently Asked Questions

Are the baskets exactly as shown in the pictures?

Your basket will closely resemble baskets showcased on our site. Please keep in mind all baskets shown and their contents are subject to availability. Should we be unable to obtain a specific basket or product, we will only substitute a product of equal or greater value that we are confident will delight both you and your recipient.

Can I request a custom designed gift basket?

Yes, simply call us at 508 588 1799 and tell us what you would like us to create.

What if I'm not happy with the gift basket?

Your satisfaction is guaranteed. If you or your recipient is not pleased with your gift, we will replace it with one of equal value at no charge. All we ask is that you notify us immediately if a replacement is needed.

How do I know my credit card information is secure?

Our site uses state-of-the-art Secure Sockets Layers Encryption to prevent your credit card information from being intercepted in transit. And for your added security, we NEVER store your credit card information on our web servers.

How long will it take my order to be completed?

Gift baskets are shipped within one working day of the date the order was placed unless a later shipping date is requested or special shopping is required to fill a custom order.

How will my basket be shipped?

All gift baskets are shipped by UPS ground unless faster shipping is desired. For international orders or shipping other than UPS ground, please contact us at 508 208 2221.

Can I order several baskets on-line at the same time and specify different shipping addresses?

Yes. While our shopping cart provides space for only one ship to address, we will contact you if more than one basket is ordered to get additional delivery addresses and make any necessary adjustments in shipping charges.

Can any gift basket be shipped to international destinations?

International gifts are marked in the front of their name with the country of destination. If no country is mentioned, they will be US designs for US shipping only. The pricing for the international gifts will generally include delivery in that country, unless otherwise noted. Due to prohibitive shipping charges and customs issues, we cannot ship our US designs overseas. If you would like to have one of these designs replicated as closely as possible for international delivery, kindly forward the request through our contact form and we will inquire with the overseas agent.

 

For questions or custom gift basket orders, please call us at 508 588 1799

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